Front office

The front office is the heart of any hospitality establishment – it’s the first point of contact for guests and sets the tone for their entire experience. Viast College’s Front Office Operations program equips you with the skills and knowledge to excel in this dynamic and guest-centric environment. This program, designed based on the European model, provides a comprehensive understanding of front office procedures and prepares you for a fulfilling career in the hospitality industry.

Become a Hospitality Rockstar:

The program delves into the core functionalities of a well-managed front office:

• Guest Service Excellence: Learn the art of exceeding guest expectations. Develop exceptional communication and interpersonal skills to ensure guests feel welcome, valued, and have their needs met promptly and courteously.
• Reservations Management: Master the intricacies of reservation systems, handling inquiries, bookings, confirmations, and cancellations efficiently. Understand various room types, rates, and packages to provide guests with the most suitable options.
• Registration and Check-In/Check-Out Procedures: Navigate the guest registration process with ease, ensuring all necessary information is collected and documented accurately. Become proficient in handling check-in and check-out procedures efficiently, minimizing wait times and maximizing guest satisfaction.
• Cashiering and Billing: Develop the skills to handle guest payments accurately and securely, using various payment methods. Learn to generate bills, manage cash flow, and maintain detailed financial records.
• Administrative Expertise: Gain proficiency in essential administrative tasks like phone handling, email communication, and maintaining guest databases. Learn to prioritize tasks, manage time effectively, and ensure smooth front office operations.

Beyond Technical Skills:

The program goes beyond just teaching technical skills. You’ll also gain valuable insights into:

• The Hospitality Industry: Understand the different segments of the hospitality industry, from hotels and resorts to vacation rentals and cruise lines. Explore trends and best practices in guest service and experience management.
• Professionalism and Soft Skills: Develop a professional demeanor that fosters trust and positive relationships with guests. Hone your communication, interpersonal, and problem-solving skills to navigate challenging situations with confidence.
• Technology in Hospitality: Learn how technology is transforming the guest experience. Explore the use of online reservation systems, digital check-in processes, and guest self-service options.

By the time you graduate, you’ll be able to:

• Provide exceptional customer service that builds rapport and ensures guest satisfaction.
• Manage reservations, registrations, and check-in/check-out procedures efficiently and accurately.
• Handle guest payments securely and maintain accurate financial records.
• Perform essential administrative tasks effectively and contribute to a smooth-running front office operation.
• Demonstrate professionalism, strong communication skills, and the ability to handle guest inquiries and concerns confidently.

A World of Hospitality Awaits:

Graduating from Viast College’s Front Office Operations program prepares you for a range of exciting careers in hospitality:

Become a Hospitality Hero!

The hospitality industry thrives on creating memorable experiences for guests. Viast College’s Front Office Operations program equips you with the skills and knowledge to become a valuable asset to any hospitality team. Join us and embark on a rewarding career where you’ll play a key role in making guests feel welcome, comfortable, and eager to return!